Terms of sale
These General Terms and Conditions of Sale, together with the Privacy policy, govern purchases on carlotavargas.es. The seller is CARLOTA ENTERPRISES S.L. (trading name Carlota Vargas), CIF B67964007, with its registered address at C/ Tamarit, 130, 1º 3ª, 08015 Barcelona, phone number +34 600 58 56 67 and email address info@carlotavargas.es. By placing an order, you accept the terms published at that time, so we recommend that you read them before buying.
1. Who they apply to
They apply to purchases made by consumers for delivery in mainland Spain or the Balearic Islands. For now, we do not deliver to the Canary Islands, Ceuta, Melilla or outside Spain.
2. Products and prices
We decide at any given time which products we offer and may add or withdraw products without prior notice. The photographs and descriptions reproduce the products as faithfully as on-screen display allows; as the pieces are made in our workshop, the print may vary slightly from one item to another.
Prices are in euros and include VAT. The price that applies is the one published at the time of the order. When a product is reduced, we also show the lowest price it has had in the 30 days before the reduction. Delivery costs are shown in the bag and on the payment page, before you confirm the order.
3. How to place an order
- You add the products to your bag and choose the delivery zone. If you have a discount code or a gift card, you enter it in the bag and see the total before paying.
- You press “Checkout” and go to the secure payment page of our provider, Stripe. There you enter your email address, the delivery address and the payment method.
- Until you press “Pay”, you can review and correct any of your details, or go back to your bag to change the order.
- Once payment is confirmed, the contract is concluded and we send you a confirmation email with the details of the order. Keep it: it is your proof of purchase. If you have an account, you can also view the order there.
The contract may be concluded in Spanish, Catalan or English. In the event of any discrepancy between versions, the Spanish version prevails, unless the version in the language in which you placed your order is more favourable to you. We store the order electronically and you can ask us for a copy at any time.
4. Payment
Payment is made on completing the purchase and is a condition for concluding it. Cash on delivery and deferred payment are not accepted.
You can pay by credit or debit card, Apple Pay, Google Pay, Bizum and the other methods shown on the payment page.
Payment is processed by Stripe Payments Europe, Limited, which complies with the payment card security standard (PCI DSS). We do not see or store your card details. Banks and payment providers may reject some transactions for security reasons; those rejections are beyond our control.
Invoice. With every order we email you a simplified invoice. By placing an order, you agree to receive it electronically; if you would prefer to receive it on paper, or to stop receiving it electronically, write to us at info@carlotavargas.es and we will send it to you on paper free of charge. If you are buying as a business or professional and need an invoice with your tax details, ask us for one by writing to us with your tax identification number (NIF) and address.
5. Discount codes
- They are entered in the bag. One code or one gift card can be used per order, not both at once.
- Each code has its own conditions (percentage or amount, expiry date, number of uses or minimum order), which are stated when it is announced. Some codes are personal: they are only valid for the email address they were sent to, or once per person, in which case the order must be placed with that email address.
- Free delivery is calculated on the value of the products after the code has been applied.
- Codes cannot be exchanged for cash and do not apply to the purchase of gift cards.
6. Gift card
- It is sold for €50, €100 or €200. On paying, the buyer receives an email with a code for each card, which they can give as a present by forwarding the email or printing it.
- It works like a balance: it is used by entering the code in the bag and pays for the products up to the amount available. If the order costs less, the remaining balance stays on the card for other purchases. It does not cover delivery costs.
- It is valid for 24 months from the date of purchase. The expiry date appears in the email with the code. If the expiry date arrives and there is still a balance on the card, write to us and we will reactivate it so that you can use it.
- It cannot be exchanged for cash, used to buy other gift cards or combined with a discount code.
- Anyone who has the code can use it, so keep it as safe as you would cash. If you lose it, write to us with the order number and we will resend it to the email address used for the purchase.
- Like any purchase, the gift card can be returned within the withdrawal period (section 8), provided it has not been used.
7. Delivery
We deliver to the address in mainland Spain or the Balearic Islands that you provide, once payment has been confirmed, with Correos Express. The usual delivery time is 48 to 72 working hours; during promotions and sales it may be longer, but it will never exceed 30 days from the order. If we are unable to meet it, we will let you know and you can cancel the order and receive a full refund.
The address may be a private home, a place of work or any other permanent address; we do not deliver to PO boxes or hotels. When your order leaves the workshop, we send you an email with the tracking link. Gift cards are not posted: they arrive by email.
| Destination | Delivery | Free from |
|---|---|---|
| Mainland Spain | 4,95 € | 60 € |
| Balearic Islands | 9,95 € | 80 € |
8. Right of withdrawal, exchanges and returns
You have 15 calendar days from the day you receive your order to withdraw from the purchase without giving any reason (the law provides for 14; we give you one more). For gift cards, the period runs from the date of purchase.
How to do it. Write to us at info@carlotavargas.es with your name and order number, or send us the withdrawal form at the end of this page. It is enough to let us know within the period. Then send us the product within the following 14 days; the steps are explained in Delivery & returns.
What we refund. The price of the products and the cost of the original delivery (up to the cost of standard delivery), no later than 14 days after the day you notify us of your withdrawal. Unless we collect the product from your home ourselves, we may withhold the refund until we have received it, or until you have supplied evidence of having sent it back. We refund you using the same payment method you used, unless we agree otherwise; if you prefer, instead of a refund we can exchange the product or give you a voucher.
Return costs. These are paid by you, unless the product is faulty or is not the one you ordered. If you prefer us to collect it from your home (mainland Spain only), we deduct €5 from the amount refunded.
Condition of the product. You can open and examine it as you would in a shop. You are only liable for any loss in value resulting from handling other than what is necessary to establish its nature, characteristics and functioning, such as having used, washed or damaged it.
Exceptions. There is no right of withdrawal for made-to-measure or clearly personalised products.
9. Guarantee
All products have the 3-year legal guarantee of conformity from delivery established in Real Decreto Legislativo 1/2007, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (Spanish General Law for the Defence of Consumers and Users). If a product is faulty, write to us: you can choose to have it repaired or replaced at no cost to you (we pay the shipping costs of the repair or replacement) and, where applicable, obtain a price reduction or a refund.
10. Customer account
You can buy without an account. If you create one, you sign in with a 6-digit code we send you by email, with no password. In your account you can see your orders and your wishlist, download your data and delete the account whenever you like. We may cancel an account if we detect fraudulent use or use in bad faith.
11. Applicable law and complaints
These terms are governed by Spanish law. If a dispute arises, you may go to the courts and tribunals of your place of residence.
For any issue or complaint, or to exercise your rights, write to us at info@carlotavargas.es. We will reply as soon as possible and within one month at the latest. Official complaint forms (hojas oficiales de queja, reclamación y denuncia) are also available to you: ask us for them by email and we will send them to you electronically. You can send your complaints and claims to CARLOTA ENTERPRISES S.L., C/ Tamarit, 130, 1º 3ª, 08015 Barcelona, or to info@carlotavargas.es. We are not a member of any consumer arbitration scheme. If we do not resolve your complaint, you can contact the Agència Catalana del Consum or the consumer affairs services of your autonomous community.
Withdrawal form
Complete this form and send it to info@carlotavargas.es only if you wish to withdraw from the contract. You can also do so with your own message, without using this form.
To CARLOTA ENTERPRISES S.L., C/ Tamarit, 130, 1º 3ª, 08015 Barcelona, info@carlotavargas.es:
I hereby give notice that I withdraw from my contract of sale of the following goods: [product]
Ordered on / received on: [date]
Order number: [number]
Name of consumer: [name]
Address of consumer: [address]
Signature of consumer (only if this form is notified on paper)
Date: [date]